Frequently Asked Questions

Got questions? We've got answers. Find everything you need to know about shopping with Grocesta.

Browse products, add items to your cart, and proceed to checkout. Enter your delivery address and choose payment method to complete the order.
Yes, the minimum order value is ₹99. Orders above ₹500 qualify for free delivery.
You can modify or cancel within 10 minutes of placing. After that, contact support immediately for help.
Currently Chilakaluripet and nearby areas (Pin: 522616). We're expanding regularly!
We aim for 1-2 hours. During peak demand, up to 3 hours. You'll get real-time updates on your order.
FREE for orders above ₹500. Below ₹500, a small ₹25-₹40 fee applies depending on location.
COD, UPI (GPay, PhonePe, Paytm), Debit/Credit Cards, Net Banking, and Wallet payments.
Absolutely! All payments go through secure, encrypted gateways. We never store your card details.
Report damaged/expired/wrong products within 24 hours with a photo. We'll process refund or replacement immediately.
Processed within 24-48 hours. Online refunds reflect in 5-7 business days. COD refunds go to your Grocesta wallet instantly.
Click "Login/Signup" on the homepage. Sign up with phone, email, or Google. Takes less than a minute!
Currently, an account is needed to place orders. It helps track orders and save addresses. Signing up is quick and free!

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